Cost of Living Crisis Clinic

Our award-winning Cost of Living Crisis Clinic is open to everyone who lives in North Kensington (postcodes W10 or W11) and takes place at our Westway Trust office at 1 Thorpe Close. 

We also offer outreach advice to Islington residents, at St Luke’s Community Centre, 90 Central Street, EC1 (see below). 

Our specialist advice team is here to support you if you’re unsure about which benefits you’re entitled to, or if you’re finding it difficult to complete application forms for benefits, grants, or housing. 

As a North Kensington resident, you may be entitled to a range of benefits. We know that completing the paperwork can be overwhelming, which is why our professional team, made up of legal volunteers, including staff from a City law firm. We’ll take the time to understand your individual circumstances and support you in accurately completing the necessary forms. 

Who’s Eligible?

All residents of North Kensington (postcodes W10 or W11) are welcome to use the Clinic.   

If you live in the Royal Borough of Kensington and Chelsea but not within postcodes W10 or W11, you can still access free advice services. Here’s a list of providers offering support to borough residents.

If you do not live in the Royal Borough of Kensington and Chelsea, and need free legal advice, you can contact Citizens Advice on 0808 223 1133. 

Make an Appointment

We are an appointment based service.  

Our appointments are on Wednesdays, beginning at either 9am or 10am. Appointment bookings can be made two weeks in advance by contacting Westway Trust’s reception team on 020 8962 5720 or in person at our office. 

Appointments are held at our office: 1 Thorpe Close, London, W10 5XL 

Our Services

We offer assistance with benefit checks and filling in forms for a wide range of benefits. These include: 

Disability Benefits

• Attendance Allowance (AA), for pensioners with disabilities  
• Disability Living Allowance (DLA), for children with disabilities 
• Personal Independence Payment (PIP), for those of working age with disabilities 
• Universal Credit Work Capability Assessment (WCA), if you are too sick to work 

Housing 

• Homelessness Register Applications 
• Housing Register Applications 

Additional Support Areas

• Carer’s Allowance 
• Council Tax Support 
• Disability Parking Badge (Blue and Purple) 
• Freedom Passes 
• Grant Applications 
• Housing Benefit 
• Pension Credit 
• State Retirement Pension 
• Universal Credit 
• 60+ Oyster Card 

Help to Find Cheaper Tariffs

• We can also assist you in finding a lower Thames Water, electricity, gas or broadband tariff. 

Appeals 

• We may be able to offer you free representation at your disability appeal. 

Islington Outreach

Additionally, we deliver outreach advice at St Luke’s Community Centre, EC1. This outreach is available to residents of the London Borough of Islington.  

Our appointments are held on Tuesdays and begin at either 9am or 10am. Appointment booking opens two weeks in advance. If you require assistance, you can book an appointment by contacting St Luke’s reception on 020 7549 8181. 

Appointments are held at St Luke’s Community Centre: 90 Central Street, London, EC1V 8AJ.